I Forgot My WordPress Password
Everyone loses or forgets a password now and then. Don’t panic.
If you’ve moved your site to HELIX from another hosting provider, your WordPress accounts remained intact. You can log into your site using the usernames and passwords you’ve always used.
If you started your site fresh at HELIX, we provided you with an administrator level login and password when we installed WordPress for you. Use those credentials to log in.
If you’ve forgotten or otherwise lost your password, or even your username, you can always use the “forgot password” link on the login page of your site to reset your password. If for any reason you’re unable to reset your password on your own, use the form below to let us know. We’ll reset things for you so you can get back in to your site ASAP.
Oh, and while we’re talking about usernames and passwords, you’ll see a HELIX account set up on all your sites. That’s us. Its OK to leave it in place as we use that account when we automatically manage WordPress for you. If you accidentally delete the HELIX account, we’ll re-create it automatically.
Need quick password help? We’ve got your back! Let us know what you need and we’ll be there for you.